Automated level-1 network troubleshooting leads to enhanced TAT, faster remediation, and better end-user experience for leading Indian PSB ​ ​

Project Objective

Automate the first level of troubleshooting for network-related tickets, accelerate repetitive tasks done manually, enhance end-user experience with servicing agents/chatbots​​

Project Model

Services model

Sify’s Uniqueness

Automation Edge Components: Workflow Scheduler, Agent Handler/AE Engine, File Store, Web Services, Request Queue, Std. RPA Architecture, integrate BMC Remedy & VuNet NMS ​

Integrated Value and Outcome

 

  • Modular development & deployment
  • 24×7 performance monitoring of the architecture​
  • Fully managed services, facilities and features associated with RPA/chatbots​
  • Automatic resolution of transaction invocation ticket​
  • Health check for various components like CPU, memory, connectivity, device accessibility, and server​

Value for Client

  • Unattended successful end-to-end processing​
  • Increase in efficiency​
  • Faster TAT​
  • 24/7 operability​
  • Faster error detection and remediation ​
  • Improved user experience​
  • Ultimately led to lower Total Cost of Ownership (TCO), improved Return on Investment (ROI) and enhanced controls