Automated level-1 network troubleshooting leads to enhanced TAT, faster remediation, and better end-user experience for leading Indian PSB
Project Objective
Automate the first level of troubleshooting for network-related tickets, accelerate repetitive tasks done manually, enhance end-user experience with servicing agents/chatbots
Project Model
Services model
Sify’s Uniqueness
Automation Edge Components: Workflow Scheduler, Agent Handler/AE Engine, File Store, Web Services, Request Queue, Std. RPA Architecture, integrate BMC Remedy & VuNet NMS
Integrated Value and Outcome
- Modular development & deployment
- 24×7 performance monitoring of the architecture
- Fully managed services, facilities and features associated with RPA/chatbots
- Automatic resolution of transaction invocation ticket
- Health check for various components like CPU, memory, connectivity, device accessibility, and server
Value for Client
- Unattended successful end-to-end processing
- Increase in efficiency
- Faster TAT
- 24/7 operability
- Faster error detection and remediation
- Improved user experience
- Ultimately led to lower Total Cost of Ownership (TCO), improved Return on Investment (ROI) and enhanced controls
Published on: 27 July 2022
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