Blogs and Articles
Traditional vs VoIP- Whatβs best for your business?
As more and more businesses, both big and small, are jumping on the VoIP (Voice over IP) bandwagon, it is interesting to examine what is causing this exodus from the traditional alternative of PSTN (P
CCaaS β Using technology to enhance customer engagement
The business world has always been competitive, but never before has the battle for customer loyalty been fiercer. Organizations are plowing in more money and effort to step up their customer care str
Sify Technologies partners with Interxion Marseille to cater to the burgeoning demand in traffic between India and Europe
Chennai, 11 August 2017: Sify Technologies Limited (NASDAQ: SIFY), a leader in Telecom and Data Center centric IT services in India with global delivery capabilities in partnership with INTERXION HOLD
The trends and technologies shaping the future of Contact Centers
Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the
3 Key Benefits of taking your contact center to the cloud (CCaaS)
The key to thrive in a βCustomer is the Kingβ economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider ch
How CCaaS can help businesses create a compelling customer experience
Contact centers are evolving as the pivotal point of customer interaction across multiple touch points. For businesses, creating a compelling customer experience is about building robust relationships
Contact Center as a Service β What is it and how can it benefit your business?
Customer is king and in todayβs cutthroat and unpredictable marketplace keeping your customers happy and loyal is vital for running a successful business. The first call, the first mail, the first com
Transform the corporate workplace with Managed WLAN
When it comes to Internet connectivity in an organization, user expectations are sky high! Employees and guests, alike, expect fast, secure and highly available WLAN services the moment they step into
5 Key Benefits of a Fully Managed Wi-Fi Solution
The rapid rise of new disruptive technology trends β cloud, social media and mobility βhas added a new dimension to business operations. Connectivity is now the most critical factor for running a comp
