Blogs and Articles

Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the

The key to thrive in a “Customer is the King” economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider ch

Contact centers are evolving as the pivotal point of customer interaction across multiple touch points. For businesses, creating a compelling customer experience is about building robust relationships

Customer is king and in today’s cutthroat and unpredictable marketplace keeping your customers happy and loyal is vital for running a successful business. The first call, the first mail, the first com

When it comes to Internet connectivity in an organization, user expectations are sky high! Employees and guests, alike, expect fast, secure and highly available WLAN services the moment they step into

The rapid rise of new disruptive technology trends – cloud, social media and mobility –has added a new dimension to business operations. Connectivity is now the most critical factor for running a comp

On July 1st, 2017, Indian businesses will enter a new economic era. The GST bill, India’s biggest tax reform since independence, will unify and simplify India’s complex tax system to bring transparenc

The days of spotty connectivity and Internet cables are far behind us; these days’ people expect instant connectivity – everywhere and all the time. And when it comes to a business setting, quick and

To stay ahead in the current hyper competitive business world, enterprises are under immense pressure to reach a new level of operational efficiency while being cost effective AND at the same time ado