Blogs and Articles

During the early days of the VoIP (Voice over IP) technology, it was surrounded by skepticism over its long-term viability and its suitability across industries. However, the past decade has seen VoIP

The “Sify: Power Discussion” hosted at the “Healthcare Senate & Healthcare Information Technology Summit 2017” organised by the Indian Express Group and Sify Technologies discussed the various ben

As more and more businesses, both big and small, are jumping on the VoIP (Voice over IP) bandwagon, it is interesting to examine what is causing this exodus from the traditional alternative of PSTN (P

The business world has always been competitive, but never before has the battle for customer loyalty been fiercer. Organizations are plowing in more money and effort to step up their customer care str

Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the

The key to thrive in a “Customer is the King” economy is being extremely responsive to their ever-evolving demands while serving as a pacesetter for the competition. Customers are demanding a wider ch

Contact centers are evolving as the pivotal point of customer interaction across multiple touch points. For businesses, creating a compelling customer experience is about building robust relationships

Customer is king and in today’s cutthroat and unpredictable marketplace keeping your customers happy and loyal is vital for running a successful business. The first call, the first mail, the first com

When it comes to Internet connectivity in an organization, user expectations are sky high! Employees and guests, alike, expect fast, secure and highly available WLAN services the moment they step into