The internet can be accessed in many ways, as evidence in the form of the evolution of the internet connections over the last few years. Today, the broadband is usually considered as the most popular

With growing Internet infrastructure and new technologies, VoIP (Voice over Internet Protocol) has gained tremendous popularity among businesses. Regardless of size and industry, organizations are mig

A lot is being written these days about the increasingly important role of communication and collaboration services in running a business smoothly. As the world becomes more connected and doing busine

The world over, communication – reliable and secure – is taking on a more critical role in the functioning of organizations and businesses. The more geographically spread your organization is, the mor

During the early days of the VoIP (Voice over IP) technology, it was surrounded by skepticism over its long-term viability and its suitability across industries. However, the past decade has seen VoIP

The “Sify: Power Discussion” hosted at the “Healthcare Senate & Healthcare Information Technology Summit 2017” organised by the Indian Express Group and Sify Technologies discussed the various ben

As more and more businesses, both big and small, are jumping on the VoIP (Voice over IP) bandwagon, it is interesting to examine what is causing this exodus from the traditional alternative of PSTN (P

The business world has always been competitive, but never before has the battle for customer loyalty been fiercer. Organizations are plowing in more money and effort to step up their customer care str

Contact Centers are in a state of constant evolution! With customer engagement rated as one of the most critical factors for the success of a product or service, businesses are striving to perfect the