Digital native learners — from Generation Y through Gen Z and Gen Alpha

Unconscious bias shapes decisions in ways most people never recognize.

“Virtual reality gave us something classroom training never could: the ability to

When pharmaceutical leaflet reels break, jam, or empty at high-speed packaging lines, operations must stop. Every minute of downtime means product doses don’t reach patients on time. Operators need to restart these lines quickly, but the splicing process is infrequent and complex. New hires and less experienced operators required extensive training—training that itself required stopping the production line.

When Johnson & Johnson needed to scale their Laboratory Analyst Training & Certification Program (LATCP) globally, they faced mounting challenges with traditional classroom-based training. Travel costs escalated. Training quality varied across locations. Most critically, laboratory analysts lacked opportunities to practice complex procedures without risking expensive equipment or hazardous chemical exposure.

“When we first began to discuss the design and development of the Adaptive Assessment-based Alcon Recertification Tool last year, COVID-19 was not on the horizon and our focus was primarily on making sure that we made the most cost-effective use of Trainers’ time by optimizing their travels and at the same time, ensuring that our global CAS population gets recertified using tailored & personalized assessments that were meaningful, and importantly, would save them from the stress and heartaches of past-due certifications. In hindsight, and in light of the current pandemic, I think our decision to move forward with the Tool was nothing short of brilliant!”